Terms of Service

1 Who we are

These Terms of Service ("Terms") govern the cleaning services provided by Sunshine Scrub Window Cleaning ("Sunshine Scrub", "we", "us" or "our"), based in Duncraig, Western Australia, to you ("you", "the customer" or "the client"). By requesting a quote, making a booking, or engaging our services, you agree to these Terms.

2 Our services

We provide interior and exterior window cleaning services, which may include:

• Residential window cleaning, inside and out
• Commercial and shopfront window cleaning
• Two-storey and hard-to-reach windows
• Salt and hard-water spot removal on glass
• Regular (weekly, monthly or quarterly) window maintenance

The exact scope of work is agreed with you at the time of quoting or booking. Services not expressly quoted are not included.

3 Quotes & bookings

Quotes are free and provided without obligation. A quote is based on the information you give us about your property (such as the number and type of windows, storeys, and access). If the actual job differs materially from what was described, we may need to revise the quote before or during the work — we'll always talk to you first.

A booking is confirmed once we agree a date and scope with you by phone, text, email or through our online quote form. Quotes are valid for 30 days unless stated otherwise.

4 Pricing & payment

Pricing is quoted per job and confirmed before work begins. Any recurring plan (such as a quarterly or monthly clean) continues until you pause or cancel it, and you may do so at any time by contacting us.

Payment is due on completion of the work unless we've agreed other arrangements in writing. We'll let you know the accepted payment methods when we confirm your booking.

5 Site access & your responsibilities

To carry out the work safely and on time, please ensure:

• We have safe, clear access to the areas being cleaned on the agreed date
• Pets are secured and any fragile or valuable items near work areas are moved or pointed out
• You've told us about any hazards, alarms, or access requirements in advance
• Water and (where needed) power are available on site

If we can't safely access the site or complete the work due to circumstances outside our control, a call-out or partial fee may apply.

6 Cancellations & rescheduling

We understand plans change. Please give us as much notice as you can if you need to cancel or reschedule — a quick call or text is perfect. We ask for at least 24 hours' notice where possible so we can offer the slot to another customer. We may charge a reasonable fee for cancellations made without notice or for jobs we're unable to start after arriving on site.

7 Our streak-free guarantee

We stand behind our work. We do a walkthrough with you before we leave wherever possible. If you're not happy with the standard of a clean, let us know within 48 hours and we'll return to put it right at no extra charge. This guarantee covers the quality of our workmanship and does not cover new dirt, weather, birds, or marks that appear after we've finished.

8 Liability

We take great care on every job. However, to the extent permitted by law:

• We are not liable for pre-existing damage, defects, or wear — such as scratched glass, failing seals, loose fittings, cracked panes, or perished window rubbers — that may become apparent or worsen during normal cleaning.
• We are not liable for loss or damage caused by circumstances outside our reasonable control.
• Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law, which apply in addition to these Terms.

If we do cause damage through our negligence, please tell us as soon as possible so we can make it right.

9 Insurance

Please contact us if you'd like details of our current insurance cover for the work we carry out at your property.

10 Privacy

We handle your personal information in line with our Privacy Policy. By engaging our services you consent to us collecting and using your information as described there.

11 Changes to these terms

We may update these Terms from time to time. The current version is always the one published on this website, with the "last updated" date shown at the top. The Terms that apply to your job are those in effect when you book.

12 Governing law

These Terms are governed by the laws of Western Australia, and any disputes are subject to the jurisdiction of the courts of Western Australia.

13 Contact us

Questions about these Terms? Get in touch:

• Phone or text: 0484 784 462
• Email: johanxsmuts@gmail.com
• Service area: Duncraig & Perth's northern suburbs